Privacy Policy

Effective Date: 18 June 2025

Company: REFUND HELPER PTY LTD

ABN: 58 620 342 501

ACN: 620 342 501

Registered in: Victoria, Australia


1. Overview

At Refund Helper PTY LTD ("we", "us", or "our"), protecting your privacy is a fundamental priority. This Privacy Policy outlines how we collect, use, store, and disclose your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).


2. Information We Collect

To provide our refund and consumer advocacy services effectively, we may collect the following types of personal information:


Contact Information: Full name, email address, residential address, and phone number


Financial Information: Bank account details, loan history, income and expense data


Identification Details: Date of birth, driver’s licence number, or passport number


Other Information: Any other details you provide that are relevant to your claim or inquiry


We typically collect information directly from you via website forms, phone calls, emails, or consultations. We may also receive information from third parties, provided we have your consent.


3. How We Use Your Information

We use your personal information to:


Deliver and manage our refund-related services


Communicate with you about your case and our offerings


Improve our website functionality and service quality


Fulfil our legal and regulatory obligations


Conduct marketing or promotional activities (only with your explicit consent)


4. Sharing Your Information

We only disclose your personal information when necessary, and only to:


Internal team members, consultants, and trusted service providers


Financial institutions, insurers, or credit reporting bodies as applicable


Legal, financial, or compliance professionals involved in your matter


Government or regulatory agencies as required by law


We do not sell, rent, or trade your personal information under any circumstances.


5. Data Security

We implement robust measures to safeguard your data from misuse, unauthorized access, or disclosure, including:


Secure servers and encrypted data transmission


Role-based access and multi-factor authentication


Regular reviews and updates of our security systems and practices


6. Access and Correction

You have the right to access the personal information we hold about you and to request corrections if it is inaccurate, outdated, or incomplete. To make such a request, please contact us using the information provided in Section 10. We will respond within a reasonable timeframe.


7. Cookies and Analytics

Our website uses cookies and analytics tools to better understand user behaviour and enhance your browsing experience. Cookies are small files stored on your device. You can manage cookie preferences in your browser settings. By continuing to use our site, you consent to our use of cookies.


8. Third-Party Websites

Our website may contain links to third-party websites. Please note that we are not responsible for the privacy practices or content of those sites. We recommend reviewing their privacy policies before providing any personal information.


9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in laws or our business practices. The latest version will always be available on our official website. Please review it periodically for any updates.


10. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or the handling of your personal information, please contact:


Email: [email protected]


We take privacy concerns seriously and aim to resolve all complaints promptly. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

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