Privacy Policy
Effective Date: 18 June 2025
Company: REFUND HELPER PTY LTD
ABN: 58 620 342 501
ACN: 620 342 501
Registered in: Victoria, Australia
1. Overview
At Refund Helper PTY LTD ("we", "us", or "our"), protecting your privacy is a fundamental priority. This Privacy Policy outlines how we collect, use, store, and disclose your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
2. Information We Collect
To provide our refund and consumer advocacy services effectively, we may collect the following types of personal information:
Contact Information: Full name, email address, residential address, and phone number
Financial Information: Bank account details, loan history, income and expense data
Identification Details: Date of birth, driver’s licence number, or passport number
Other Information: Any other details you provide that are relevant to your claim or inquiry
We typically collect information directly from you via website forms, phone calls, emails, or consultations. We may also receive information from third parties, provided we have your consent.
3. How We Use Your Information
We use your personal information to:
Deliver and manage our refund-related services
Communicate with you about your case and our offerings
Improve our website functionality and service quality
Fulfil our legal and regulatory obligations
Conduct marketing or promotional activities (only with your explicit consent)
4. Sharing Your Information
We only disclose your personal information when necessary, and only to:
Internal team members, consultants, and trusted service providers
Financial institutions, insurers, or credit reporting bodies as applicable
Legal, financial, or compliance professionals involved in your matter
Government or regulatory agencies as required by law
We do not sell, rent, or trade your personal information under any circumstances.
5. Data Security
We implement robust measures to safeguard your data from misuse, unauthorized access, or disclosure, including:
Secure servers and encrypted data transmission
Role-based access and multi-factor authentication
Regular reviews and updates of our security systems and practices
6. Access and Correction
You have the right to access the personal information we hold about you and to request corrections if it is inaccurate, outdated, or incomplete. To make such a request, please contact us using the information provided in Section 10. We will respond within a reasonable timeframe.
7. Cookies and Analytics
Our website uses cookies and analytics tools to better understand user behaviour and enhance your browsing experience. Cookies are small files stored on your device. You can manage cookie preferences in your browser settings. By continuing to use our site, you consent to our use of cookies.
8. Third-Party Websites
Our website may contain links to third-party websites. Please note that we are not responsible for the privacy practices or content of those sites. We recommend reviewing their privacy policies before providing any personal information.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in laws or our business practices. The latest version will always be available on our official website. Please review it periodically for any updates.
10. Contact Us
If you have any questions, concerns, or complaints about this Privacy Policy or the handling of your personal information, please contact:
Email: [email protected]
We take privacy concerns seriously and aim to resolve all complaints promptly. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).